Refund Policy

Effective Date: August 31, 2026

At 5 Min Car Wash, we want every customer to leave with a clean car and a good experience. This policy explains how refunds and cancellations work for single washes and for memberships.

Single Wash Purchases

If you are not satisfied with the quality of a wash, let a team member know before you leave the property so we can address it on the spot with a free rewash. If that is not possible or the issue isn't resolved, contact us within 48 hours of your visit at support@5mincarwash.com with your receipt or transaction details, and we will review your request. Approved refunds are issued to the original payment method within 5 to 10 business days.

We do not offer refunds for washes already redeemed or for issues reported more than 7 days after the visit. Equipment malfunctions or closures on our end will always be made right with a rewash or refund.

Memberships

Membership plans renew automatically each month on your billing date. You can cancel your membership at any time through your account or by contacting us at support@5mincarwash.com. Cancellation takes effect at the end of your current billing cycle, and you will keep access to your plan's benefits until that date. We do not prorate or refund the current month's membership fee when you cancel partway through the cycle.

If you are charged in error, such as a duplicate charge or a charge after you cancelled, contact us within 30 days and we will investigate and refund any incorrect charges.

Damage Claims

If you believe your vehicle was damaged during a wash, report it to a team member before leaving the property whenever possible, or contact us at support@5mincarwash.com within 24 hours with photos and details. Claims are reviewed case by case in accordance with the liability terms in our Terms and Conditions.

Contact Us

Questions about a charge or a wash? Reach us at support@5mincarwash.com.